Refund policy

Refund and Return Policy

Because our store deals with food products, spices (Saffron), and perishable dry fruits, we maintain a clear policy to ensure safety and quality for all our customers.

Returns Eligibility: Due to the consumable nature of saffron, dry fruits, and walnuts, we generally do not accept returns or exchanges once the product has been delivered and opened.

Damaged or Defective Items: If your order arrives damaged, tampered with, or incorrect, please notify us within 48 hours of delivery with clear photos or a video unboxing proof at our support channel.

Refunds: Once we inspect and verify any reported damage or discrepancy, we will approve a replacement or issue a refund to your original payment method. Refunds typically take a few business days to reflect depending on your bank or payment gateway.

Cancellations: Orders can only be cancelled before they have been packed and dispatched from our facility. Once shipped, cancellations are no longer permitted.